Privacy
At Onlyjewels.com we are committed to keeping your personal information safe and secure in accordance with the latest legal obligations such as the General Data Protection Regulation.
Who we are
OnlyJewels.com is operated by OnlyJewels bv, located at Hoveniersstraat 19, 2018 Antwerp in the Kingdom of Belgium. Our website address is https://www.onlyjewels.com. You can reach us at care@onlyjewels.com or by phone at +32 3 808 72 00.
European Union Regulation
The law requires us to communicate the legal basis for the processing of your personal data. The two main pillars are consent and the necessity to fulfill our legitimate interests such as but not limited to processing orders, managing returns, and refunds.
Data Collection and Use
Types of Data We Collect:
Personal Information: Name, email address, shipping address, billing information, and phone number.
Usage Data: Information on how you use our website, products viewed, purchase history.
Cookies and Tracking: We use cookies and similar tracking technologies to track activity on our service and hold certain information.
How We Use Your Data:
• To provide and maintain our service.
• To notify you about changes to our service.
• To allow you to participate in the interactive features of our service.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our service.
• To monitor the usage of our service.
• To detect, prevent, and address technical issues.
Cookies
Our website uses cookies. Cookies are small pieces of data a website can send to your computer for record-keeping purposes. Most web browsers automatically accept cookies, by disabling or rejecting them, you will not be able to make full use of our website. For more information, please contact us via care@onlyjewls.com.
Who We Share Your Data With
We do not share your data with any third parties except as necessary to provide our services, comply with legal obligations, or protect our rights.
Account Deactivation
If you choose to deactivate your account with OnlyJewels.com, your account will be deactivated immediately. Deactivation means that your account will be archived and no longer accessible through our website. We will not actively use your personal data for any new purposes. However, we will retain your data in an archived state for legitimate business purposes such as compliance with legal obligations, resolving disputes, and enforcing our agreements.
To deactivate your account, please follow the instructions in your account settings or contact our customer support team at care@onlyjewls.com.
What Happens When You Deactivate Your Account:
• Your account will be archived and inaccessible to you.
• We will not use your personal data for any new purposes.
• Your data will be retained for legitimate business purposes, such as compliance with legal obligations.
If you wish to reactivate your account, please contact our customer support team.
Account Deletion
If you wish to have your personal data completely erased from our systems, you may request a full account deletion. This process will permanently remove all personal data associated with your account from our active systems and archives.
To request a complete deletion of your data, please follow these steps:
→ Contact our customer support team at care@onlyjewels.com to initiate the deletion process.
→ We may ask you to verify your identity to ensure the security of your data.
→ Once verified, we will proceed with the deletion of your personal data.
What Happens When You Request Account Deletion:
• All personal data associated with your account will be permanently removed from our systems.
• This action is irreversible; once your data is deleted, it cannot be recovered.
• You will no longer have access to any services or data associated with your OnlyJewels.com account.
Legal and Administrative Retention
In certain circumstances, we may retain specific data for legal and administrative purposes even after a deletion request. This includes, but is not limited to:
Invoices and Financial Records: Required to be retained for compliance with tax laws, accounting standards, and other regulatory requirements.
Dispute Resolution: Data necessary for resolving disputes and enforcing our agreements.
We ensure that any retained data is minimal and only for the purposes required by law. Once the retention period expires, the data will be securely deleted.
User Rights
Under GDPR, you have the following rights:
Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Security Measures
We take the security of your data seriously and use a variety of security measures to protect your personal information, including encryption and secure socket layer (SSL) technology. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
Contact Information
If you have any questions or need assistance with deactivating or deleting your account, please contact our customer support team at care@onlyjewels.com.